5 Things I Learned From the Great Telus Email Crash of 2019

email-me-clipart[1]As I write this, Telus has still not resolved its email issues after one entire week of trouble. Thankfully, I don’t depend on it for much of my writing business. Every once in a while, I’ll receive notification that money’s been paid by Amazon or D2D, but otherwise most of my emails are blogs and newsletters. A small percentage of emails are from family, though they can text or phone anytime. The rest are review requests or writing event notifications. Of course, another small percentage is spam.

So, I’m looking on the positive side of the great Telus crash, and have learned a few things:

  1. Patience really is a virtue. I can’t control anyone’s inability to fix technical problems, so I’m not losing sleep over it, although I feel terrible for those whose businesses depend on it Telus’s email.
  1. I’m not nearly as dependent on emails as I thought I was. I’m far more dependent on the net in general, and my phone, or even my car. Thankfully, they’re working just fine.
  1. I have a gmail account, which I’ll start using more often. This one sends emails to my phone, so I’ll get them quicker. Not that I want to read blogs and newsletters on a tiny screen, but if someone’s trying to get hold of me, I’ll respond faster through gmail.
  1. Telus’s mess allowed me to catch up on all the blogs and newsletters that regularly fill my inbox.
  1. I’m getting more editing and organizing done.

Because I follow a lot of blogs, it usually takes me a whole week to read them all, and even then I skim quickly or skip the topics that don’t resonate. This week, I took the time to read each one carefully, and even commented on several.

Since I’m spending less time reading newsletters, I’m spending more time editing and organizing files and articles into binders that I’ve been talking about doing. Yay! So, it’s not all bad. Crap happens, but I’m finding ways to make the best of it.

Author: debrapurdykong

I'm a British Columbia author who's been writing for over 30 years. My volunteer experiences, criminology diploma, and security work inspired me to write the Casey Holland transit security novels set in Metro Vancouver. I'm also a part-time facilitator in Creative Writing Workshops through Port Moody's Recreation program. Feel free to contact me at dpurdykong@gmail.com

12 thoughts on “5 Things I Learned From the Great Telus Email Crash of 2019”

    1. You’ve made an interesting point, Jacqui, and I think that’s highly possible on some levels. I know there’s been a lot written on email & social media fatigue. Now that the novelty has worn off, I think most of us, at least in my age group, have learned to limit our time, so we can go out and do other non-techie things.


  1. Thanks for this positive post. I’m afraid it has messed me up big time as I rely a lot on my emails. It is my link to my family and friends in Canada. My daughter and some of my friends are not on Facebook although my son and grandkids and many friends are. I too have switched to my Gmail account. But I’m in the middle of organizing a book tour in Canada in October and all my contacts and important files are in my Telus webmail. I know its not the end of the world but it is frustrating and time-consuming. And I hate to think of the thousands of emails I’ll have when it is back up and running, if ever. On the plus side, I finished the first draft of my next book!

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    1. I completely understand your frustration, Darlene, as its effecting your business. But I’m happy that you’ve at least had time to finish the 1st draft of your next book! Hopefully, it will only be a couple more days before things are resolved.

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  2. Good points, Debra. I think it was worse for some customers than others. Maybe by geography? My email was restored after just a couple of days and didn’t affect me too much once I realized it was a general outage and not just a problem with my devices (laptop, phone, and tablet) not “synching” properly.

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